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Privacy Policy

The Munro Property Group (MPG) is committed to providing you with the highest level of service including the protection of privacy with the collection, security, use and disclosure of personal information gathered by MPG. This Private Policy has been developed pursuant to the Privacy Act 1988 and the Privacy Principles set out in that Act.

MPG will ensure, to the best of our ability, that the information provided by you will be used in a manner to ensure that MPG is able to fulfil all of its functions and duties under the Strata & Community Titles Acts and associated regulations.

Information that may be collected includes your name, address, telephone number, email address. In certain circumstances, for example with Emergency Evacuation Procedures, sensitive information relating to your health may also be collected.

Should personal information be obtained from a third party, we will take reasonable steps to ensure that you know:

  • the identity of the third party and how to contact them;
  • that you have the right to access the information;
  • the purposes for collecting the information;
  • whether the third party will disclose the information to other third parties;
  • the law that requires that information to be collected;
  • consequences (if any) if that information is not provided.

In fulfilling our duties to you, we may contract with a third party and they may require some disclosure of your information to fulfil their obligations to us. For example a plumber may need your contact phone number for access to your unit to clear the drainpipe that serves that unit.

If this information is not made available, we may not be able to deal with you, or provide you with our efficient services. Our collection of personal information is strictly for the purpose of establishing and maintaining our relationship with you and the reason for its collection will always be explained.

Personal information is usually used or disclosed only after having obtained your consent, either expressly or by implication or where we are entitled or required to do so. The information provided by you will be used by MPG to, for example:

  • maintain the unit owner roll;
  • organise works;
  • obtain and update insurance policies;
  • maintain our relationship with you;
  • comply with legislative and regulatory requirements.

We only collect sensitive information with your consent or when we are required to by law.

If you visit our website to browse or download information, we may record the date and time of your visit, the page that you viewed, the path you followed to get there and the information, if any, that you downloaded. This information cannot be used to personally identify you. The information is used for statistical and maintenance purposes which aid with the continual evaluation of the website

We take all reasonable steps to ensure that your information is properly protected from unauthorised access, disclosure or modification.
We do not use any information collected from our website to send unsolicited advertising material (SPAM) to your computer.

Contact and Enquiries

When sending us an email from our web page, our form may ask you for your email address or contact phone number, amongst other information, to ensure that your query can be dealt with promptly and efficiently. You decide whether you provide the additional information, however, the form will indicate the information that is essential for dealing with your query. The information that you do provide is only used for the purposes of responding to or otherwise dealing with your query.

We are required to take reasonable steps to ensure that the information we collect, use or disclose is accurate, complete and up-to-date. For that reason it is IMPORTANT for you to know that:

  • you have the right to request access to any information which relates specifically to you;
  • you have the right to request the correction of any information that relates to you which is inaccurate.

However, please note that any such request must be made in writing to the MPG Privacy Officer.

Your information is protected from misuse, loss, unauthorised access, modification and disclosure and any information that is no longer required for the purposes for which it was collected is destroyed. There is proper disposal of files, letters, correspondence and any other document or electronic data no longer required.

We will update our Privacy Policy as required and ensure the most current version will be on our web site www.munropropertygroup.com.au  If you have any questions about this policy or if you wish to update information we hold about you or to make a complaint, please write to:

Privacy Officer
Munro Property Group
Level 1, 81 King William Street
KENT TOWN  SA  5067
You can also telephone us on 08 8132 2000